Frequently Asked Questions
Everything you need to know about shopping with Kumori
How long does shipping normally take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order in real-time?
Yes, once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's journey.
Are Kumori products ethically sourced?
Absolutely. We partner with manufacturers who adhere to strict fair labor practices and sustainable sourcing standards to ensure high-quality, ethical products.
What should I do if my item arrives damaged?
Please contact our customer service team within 48 hours of delivery with photos of the damage, and we will arrange a replacement or full refund immediately.